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Refund Policy

45-Day Money Back Guarantee

If you’re not completely satisfied with our products, you can return it within 45 days of receipt for a full refund. Email us at heyusa@alfyhair.com and we will provide you with instructions to process a return. Shipping charges are not refundable.

Color Match Guarantee

If you pick the wrong color, we’ll ship you another shade, free of charge. Just send us a photo of your hair so that we can find the best replacement shade. This guarantee is offered to new customers only and there’s a limit of 1 replacement per customer.