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Product Questions

Our fibers are made of premium-grade Keratin protein. This is the same protein that human hair is made of which helps to blend seamlessly with your existing hair.

The fibers have a static charge that will bond with your hair upon contact. Think of it like a strong magnet!

Simply wash your hair using shampoo and the fibers will come off. Water alone will not remove the fibers.

Nope! But we don't recommend that you stand in front of a giant wind turbine for an extended period of time.

Unfortunately not :(. Alfy’s Hair Building Fibers only work by clinging onto existing hair. If you’re bald, our Fibers won’t work.

Our Fibers will work on any degree of hair loss, up to a Norwood scale of 6 (for men) or a Ludwig Scale of II (for women). This assumes that you still have some fine hair present on the scalp.

Absolutely. The fibers are hypoallergenic and do not contain any of the bad stuff that usually irritates your skin or scalp. The fibers won’t clog your hair follicles either so that you can keep your scalp healthy.

The fibers are made from premium-grade keratin. Our advanced science allows us to mimic hair as closely as possible. This is why the fibers blend so naturally with your hair.

Our Fibers will stay on until you wash your hair with shampoo. It’s pretty darn good. Now, you can always touch up your hair throughout the week if you go for more than a day without washing it off with shampoo.

We recommend that you look in the mirror to find your hair root color. This will be the color to order. When in doubt, go for the slightly darker shake.

If you have any other questions, we’d be happy to help you. Email us with a photo of your hair at help@alfyhair.com.

Yup! It’s a neat little life hack that will save you from having to dye your hair so frequently.

We recommend that you use styling tools like hair dryers, flat irons and curling irons before applying Alfy’s Hair Building Fibers.

With the exception of the Fiber Lock Hair Spray, we recommend that you use styling products like pastes, serums, gels and mousses before applying Alfy’s Hair Building Fibers. Make sure that your hair styling products are dry before applying the Fibers.

Nope! Our Fibers are guarded against rain, wind and perspiration. We recommend that you use our Fiber Lock Hair Spray for an even longer hold and protection.

Nope! Our products don’t help you grow hair. They simply help you instantly make your hair look thicker and fuller. Our premium-grade Keratin Fibers are also safe for your scalp and will not clog pores. This means that our products won’t accelerate hair loss.

This will depend on how often you apply the fibers and how much you use each time. The following are some guidelines on how long a bottle will last based on the size.

12g / 0.42oz bottle: ~30 days
28g / 0.99oz bottle: ~60+ days

Yup! You can combine different shades of Fibers to help find the closest match to your own color. Apply the darker color first and then layer it on with the lighter color. For example, combine the blonde color first, followed by gray.

For salt and pepper, apply the black hair Fiber first, followed by the gray.

Apply the Auburn color first, followed by the medium brown.

Alfy’s Hair Building Fibers are resistant to perspiration. If you don’t shampoo your hair after the gym, you can always touch up your hair with more Fiber and the Lock Hair Spray after your workout.

It’s possible that you might have put on more Fiber than needed. The Fibers need existing hair to cling onto and so if there’s excess, you may see some of it come off on your hand.

Here are a few things that you can try:

1. Apply less Fiber onto your hair.
2. Run your fingers through your hair to spread the Fibers onto other strands of hair.
3. Use the Lock Hair Spray to strengthen the bond between the Fibers and your hair.

Clumping usually takes place if your hair or parts of your head are not completely dry or potentially too oily. Our Fibers are designed to be applied on dry hair only.

Our Fibers can stay in for up to a week if you don’t use shampoo to wash it out. The Fibers may move throughout the week and so we recommend that you touch it up during the week to help maintain your preferred look.

Nope. The Hair Building Fibers are too large to clog to the hair follicles.

Yup! Our Fibers are purely a cosmetic solution to your thinning hair. If you’re uncertain or have specific questions, we do recommend that you consult with your doctor.

Absolutely. The Fibers cling onto existing hair and are incredibly effective for thicker hair which is a common hair type amongst African Americans.

We wouldn’t recommend it. While water alone may not get all the Fibers off, we don’t recommend that you aggressively dunk your hair into water.

Nope! Our Fibers don’t help you grow hair. They simply help you instantly make your hair look thicker and fuller.

The Fibers will not come off your clothing or pillows. This may occasionally happen if you’ve applied more Fiber than you need. The product doesn’t smear and can only come off fully with the use of shampoo.

Nope! Our premium-grade Keratin Fibers are also safe for your scalp and will not clog pores. This means that our products won’t increase or accelerate hair loss.

You don’t have to use both. For a longer hold, we recommend using the Lock Hair Spray after you apply the Hair Building Fibers.

Alfy’s Fiber Lock Hair Spray has a light and pleasant scent that works well for both men and women.

Our Fiber Lock Hair Spray was formulated to help strengthen the lock between the Hair Building Fibers and your existing hair. We recommend using the Fiber Lock Hair Spray if you’d like to achieve a more effective hold.

Absolutely not.

When applying the Fibers, apply it evenly in the thinning areas. We also recommend using the Hairline Optimizer for a more natural finish.

We recommend using the Hairline Optimizer to help create a more natural look, particularly at the top of the forehead. The Hairline Optimizer also helps prevent the Fibers from landing onto your forehead.

Payment Questions

We accept Visa, MasterCard, American Express, and Discover. And we rarely turn down chocolate milkshakes. However, we do not accept PayPal or prepaid cards at this time.

You’ll need to first add the item that the code is valid for, to your cart, along with any other items you want to purchase. Then, proceed through checkout and click the “Apply Coupon Code” link on the Shipping Address screen.

Most of our coupon codes can only be used on their own. Feel free to pass your other code along to a friend. We would appreciate it!

Subscription Plan Questions

We offer two subscription plans. A Starter Kit that's a 60-day subscription or a 30-Day Free Trial which is a 30-day subscription.

Our Starter Kit contains a 28g/0.99oz Hair Building Fiber, 120ml/4 fl oz Fiber Lock Hair Spray and a Hairline Optimizer. You’ll have about a 60 day (2 months) supply to make sure the products are working well for you.

After receiving the Starter Kit, we’ll send you the first of your Subscription Plan shipments 60 days after. This 2nd shipment will contain one 28g/0.99oz Hair Building Fiber bottle. The shipments will continue at a pace that works best for your hair needs. Most people will choose the default interval of every 60 days (or 2 months). You’re in complete control of your plan and can pause or cancel it at anytime.

For the 30-Day Free Trial, we'll send you the first of your Subscription Plan shipments 30 days after. This 2nd shipment will contain one 12g/0.42oz Hair Building Fiber bottle. The shipments will continue at a pace that works best for your hair needs. Most people will choose the default interval of every 30 days (or 1 month). You’re in complete control of your plan and can pause or cancel it at anytime.

Login to your Alfy account and go to Manage Subscription. From there, you can make modifications to your account.

We'd hate to see you go! You can cancel your Subscription Plan by logging into your account and going to Manage Subscription. Then click View Details and go to the bottom where you can cancel your subscription plan.

Nope! If you’d rather order as-needed, you can do that through the Products page of our website. However, our Starter Kit Special Offer is only available when you sign up for a Subscription Plan.

General

First, since you've already created an account with us, be sure to click the link that says Already have an account? Sign In then click on the "Forgot Password?" link below.

Once you've clicked "Forgot Password?" simply type in your email address and hit submit, and we'll send a password reset email to your inbox. Make sure you use the email address you've been receiving Harry's emails with. It should only take a couple minutes for the password reset email to arrive in your inbox. You don't need to do the "Forgot password?" process more than once, or you'll receive multiple emails. If this happens, just use the most recent email we've sent, otherwise you won't be able to successfully reset your password.

Once you receive a password reset email you'll have 24 hours before it expires to open it up, click on the link inside, and create a new password.

If you’re not completely satisfied with our products, you can return it within 45 days of receipt for a full refund. Email us at heyusa@alfyhair.com and we will provide you with instructions to process a return. Shipping charges are not refundable.

If you pick the wrong color, we’ll ship you another shade, free of charge. Just send us a photo of your hair so that we can find the best replacement shade. This guarantee is offered to new customers only and there’s a limit of 1 replacement per customer.

Email us at heyusa@alfyhair.com and we will provide you with instructions to process a return. Shipping charges are not refundable.

For Regular Orders:
We try to ship orders as quick as possible, which means we might not catch your order in time to adjust or cancel it.

For Subscription Plans:
We’d hate to see you go! You can cancel your Subscription Plan on Your Details page of your Profile by clicking "Cancel Plan".

We ship to the United States and Canada. We also ship to US Military APO, FPO & DPO addresses, Puerto Rico, Guam, the US Virgin Islands, and Saipan. Shipping to these areas, as well as Hawaii and Alaska, tends to take a bit longer.

We’re unable to offer expedited shipping to APO, FPO, and DPO addresses, as well as US territories, Hawaii and Alaska. We hope to ship to more countries soon!

Depending on your location, we estimate 5-8 business days (Continental US) and 3-12 business days (Canada) for delivery. You can always track it by visiting your Shipping Confirmation email that we send as soon as your order ships.

In the US, we partner with the USPS and in Canada, we partner with Canada Post. We may partner with other major parcel carriers to help deliver your products. No matter how we ship, you'll receive a tracking number in your inbox as soon as your package goes out. While we work hard to ensure that everyone gets their order on time, friends in Alaska, Hawaii and U.S. Territories may see shipments of up to 4 weeks.

Most of our coupon codes will only work if you're using it on your first order. If you're a returning customer, feel free to pass your code along to a friend who may want to try us out for the first time — we would really appreciate it!

Our free trial offers are only eligible to new customers and a maximum of 1 unit can be ordered per customer.

We offer free shipping on all orders in the 48 Contiguous States of the US. Anything outside of the 48 Contiguous States is charged a flat fee of $15. Unfortunately with postage rates in Canada, we cannot offer free shipping. Shipping in Canada (excluding Territories) is a flat fee of $6 on orders below $50. Shipping to any of the Territories in Canada is a flat fee of $15.

Partnership, Wholesale or Retail Inquiries

If you have a partnership request, please email our team at heyusa@alfyhair.com. A person on the team will review your request within the next few weeks and, if they feel that this would be a good fit, they’ll shoot you an email to discuss further.